Cancellation Policy

1. Booking Terms and Conditions

Upon payment of a holding deposit that is equivalent to one week’s rent and submission of the booking application, a room offer email will be sent to the applicant. Applicant is required to accept the room offer and formally enters into a tenancy agreement with dwell. A bond payment, amounting to 4 weeks’ rent, is also required to be paid within 5 business days from the issuance of the room offer email. This bond payment is lodged with the CBS (Consumer and Business Services) in accordance with the Residency Tenancy Act.
The holding deposit paid will go towards the initial rent payment once the applicant checks into the property.

Payment of holding deposit and submission of application does not guarantee a room allocation. A room offer will be sent within 3 working days from your application submission. Your reservation is not confirmed until you have received and accepted our room offer. If your room is not available, your holding deposit will be refunded in full. To withdraw an application, you will need to submit your intention to withdraw in writing to us at StayEastEnd@dwellstudent.com.au.

*Relevant supporting documents must be submitted. Other terms and conditions may apply. For more details, please refer to our FAQ.

2. Cancellations received before the commencement date of the signed Residential Tenancy Agreement

a) Below Terms and Conditions do not applies to replacement tenant taking over a tenancy agreement from a current tenant. Please refer to Section 5 for cancellation of the replacement tenancy agreement before the commencement date of the tenancy agreement.

b) Cancellation requests must be submitted in-writing via e-mail to StayEastEnd@dwellstudent.com.au

i) Cancellation is submitted to dwell no later than 14 days BEFORE the agreement’s start date
 The holding deposit fee will be forfeited by applicant to dwell East End.

• • •  Bond paid will be refunded back to applicant.
    •  Residential Tenancy Agreement will be terminated.

ii) Cancellation is submitted to dwell 13 days or fewer BEFORE the agreement’s start date

• • • The holding deposit fee will be forfeited by applicant to dwell East End.
    • An administrative fee of AUD$250 will be charged to the applicant
    • The applicant will be responsible for paying rent for the room stated in the tenancy agreement until an approved replacement takes over the tenancy.
    • Any outstanding charges incurred (Eg. administrative fees, rent etc..) will be deducted from the bond paid. Any remaining bond amount will be refunded back to the applicant.
    • Residential Tenancy Agreement will be terminated upon replacement tenant paying the holding deposit and bond and signs the tenancy agreement.

c) Applicants are responsible to find their own tenancy replacement. Residents are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as an approved replacement is found (whichever comes first). dwell East End is obliged to fill rooms that are already vacant before newly departed rooms can be filled, following a queue.

d) dwell East End must approve all replacement tenants. Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom dwell East End already holds an agreement.

e) dwell East End reserves the right to recover reasonable costs (included but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found.

3. Cancellations received after the commencement date of the signed Residential Tenancy Agreement

a) Below Terms and Conditions applies to both original tenants as well as replacement tenant taking over a tenancy agreement from a current tenant.

b) Cancellation requests must be submitted to dwell by completing a ‘Notice to Leave by Tenant’ form which is available upon request at the reception

i) Cancellation is submitted to dwell AFTER the agreement’s start date regardless of whether applicant has checked in or not

• • • The holding deposit fee which is used to cover rent will be forfeited by resident to dwell East End if any amount remains after rent deduction.
    • An administrative fee of AUD$250 will be charged to the resident and paid directly to dwell as the fee cannot be deducted from the bond which has been lodged with a government appointed bond authority.
    • The resident will be responsible for paying rent for the room stated in the tenancy agreement until an approved replacement takes over the tenancy.
    • Any outstanding charges incurred (Eg. Cleaning fees, rent etc..) will be deducted from the bond paid. Any remaining bond amount will be refunded back to the applicant.
    • Residential Tenancy Agreement will be terminated upon replacement tenant paying the holding deposit and bond and signs the tenancy agreement.

c) Applicants are responsible to find their own tenancy replacement. Residents are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as an approved replacement is found (whichever comes first). dwell East End is obliged to fill rooms that are already vacant before newly departed rooms can be filled, following a queue.

d) dwell East End must approve all replacement tenants. Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom the dwell East End already hold an agreement.

e) The outgoing tenant should allow at least 3 working days for cleaning and maintenance to be done after their departure and prior to the contract commencement date of the incoming tenant. Rent for such time is payable by the outgoing tenant to dwell East End prior to departure.

f) Departing tenants are required to complete a Bond Claim Form prior to departure. Bond monies will be processed on the updated end date of the current Residential Tenancy Agreement, subject to apartment inspection following dwell East End Rules.

g) On the day of departure, room key is to be returned to Reception prior to 10:00am. Keys returned after 10:00am will incur additional charges unless prior arrangements have been made with dwell East End Administration.

h) dwell East End reserves the right to recover reasonable costs (included but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found.

4. Cancellation of Tenancy Agreement – Due to no Visa (International Students)

a) As an eligible international student (students coming from abroad), applicant can enter into a Residential Tenancy Agreement at Dwell East End, knowing that applicant have the option to terminate their agreement with limited liability under the following conditions:

i) Full refund of holding deposit and bond

a) Notification of visa rejection is provided to dwell East End within 24 hours of receiving the decision from the Department of Immigration.

b) A duly completed cancellation form is submitted to dwell East End no later than 14 days BEFORE the agreement’s start date.

ii) Forfeit of holding deposit and *partial refund of bond

a) Notification of visa rejection is provided to dwell East End

b) A duly completed cancellation form is submitted to dwell East End 13 days or fewer
BEFORE the agreement’s start date.

* $250 administrative fee is charged and deducted from the bond.

iii) Forfeit of holding deposit and bonda) Notification of visa rejection is provided to dwell East End

a) A duly completed cancellation form is submitted# to dwell East End AFTER the agreement’s start date.

#Note: Failure to inform dwell East End of cancellation will result in rent being charged to the applicant
until a suitable replacement is found. If applicant does not check into the dwell East End on the
agreement’s start date, dwell has the right to terminate the agreement and reassign the room to another
applicant.

b) If Visa status is not known by the agreement’s start date, applicant is required to inform dwell East End. Holding deposit will be used to cover for the room rent. Once the holding deposit is unable to cover the room rent, contract will be deem as terminated and room will be reassigned. Bond will be forfeited to dwell East End.

5. Cancellations received before the commencement date of thsigned Residential Tenancy Agreement of a replacement tenant

a) Cancellation requests must be submitted in-writing via e-mail to StayEastEnd@dwellstudent.com.au

i) Cancellation is submitted to dwell 14 days BEFORE the agreement’s start date

• • • The holding deposit fee will be forfeited by the original replacement tenant to dwell East End.
    • A second approved replacement must be found to take over the tenancy agreement from the original replacement
    • The original replacement will be responsible for paying rent for the room stated in the tenancy agreement until an approved second replacement takes over the tenancy.
    • Any outstanding charges incurred (Eg. administrative fees, rent etc..) will be deducted from the bond paid by the original replacement. Any remaining bond amount will be refunded back to the original replacement.
    • Residential Tenancy Agreement will be terminated upon an approved second replacement paying the holding deposit and bond and signs the tenancy agreement.

ii) Cancellation is submitted to dwell 13 days or fewer BEFORE the agreement’s start date

• • • The holding deposit fee will be forfeited by original replacement tenant to dwell East End.
    • An administrative fee of AUD$250 will be charged to the original replacement
    • The original replacement will be responsible for paying rent for the room stated in the tenancy agreement until an approved second replacement takes over the tenancy.
    • Any outstanding charges incurred (Eg. administrative fees, rent etc..) will be deducted from the bond paid. Any remaining bond amount will be refunded back to the replacement.

b) Original replacements are responsible to find their own tenancy replacement. Original replacements are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as an approved second replacement is found (whichever comes first). dwell East End is obliged to fill rooms that are already vacant before newly departed rooms can be filled, following a queue.

c) dwell East End must approve all replacement tenants. Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom the dwell East End already hold an agreement.

d) Departing replacement are required to complete a Bond Claim Form prior to departure.

e) dwell East End reserves the right to recover reasonable costs (included but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found.

6. Cancellation by dwell

a) dwell will cancel any incomplete application submitted via our online application portal that has past the given timeframe for completion. In such case, dwell may charge an administrative fee and/or retain any holding deposit and/or any other amounts you have paid to us.

b) At any time during or prior to the commencement of your residential tenancy agreement, dwell East End may (at our complete discretion, but otherwise to the extent permitted by the law of the Relevant State) cancel your booking if any of the following occurs:

1. i) the information you provide as part of the booking process is false or misleading; or
2. ii) you fail to comply with your obligations in these Booking Terms and Conditions.

c) In this case, to the extent permitted by the law of the Relevant State, we may retain any holding deposit and/or any other amounts you have paid to us.

7. CONTRACT DEFERMENT

a) The management team will review each deferment request on a case-by-case basis. Management reserves the right to approve or deny any deferment request based on the provided documentation and the merit of the case.

b) Students must submit a deferment request in writing at least 14 days before the lease commencement date with comprehensive supporting document.

c) The first deferment will be free of charge, but any subsequent deferments after the commencement date will incur a $250 administrative fee.

1. Booking Terms and Conditions

Upon payment of a holding deposit that is equivalent to one week’s rent and submission of the booking application, a room offer email will be sent to the applicant.

Applicant is required to accept the room offer and formally enters into a tenancy agreement with dwell. A bond payment, amounting to 4 weeks’ rent, is also required to be paid within 5 business days from the issuance of the room offer email. This bond payment is lodged with the RTBA (Residential Tenancies Bond Authority) in accordance with the Residency Tenancy Act. 

The holding deposit paid will go towards the initial rent payment once the applicant checks into the property. 

Payment of holding deposit and submission of application does not guarantee a room allocation. A room offer will be sent within 3 working days from your application submission. Your reservation is not confirmed until you have received and accepted our room offer. If your room is not available, your holding deposit will be refunded in full. 

To withdraw an application, you will need to submit your intention to withdraw in writing to us at Stayvmc@dwellstudent.com.au.

*Relevant supporting documents must be submitted. Other terms and conditions may apply. For more details, please refer to our FAQ.

2. Cancellations received before the commencement date of the signed Residential Tenancy Agreementa) Below Terms and Conditions do not applies to replacement tenant taking over a tenancy agreement from a current tenant. Please refer to Section 5 for cancellation of the replacement tenancy agreement before the commencement date of the tenancy agreement
b) Cancellation requests must be submitted in-writing via e-mail to Stayvmc@dwellstudent.com.au

i) Cancellation is submitted to dwell no later than 14 days BEFORE the agreement’s start date

• • • The holding deposit fee will be forfeited by applicant to dwell Village Melbourne City.
    • Bond paid will be refunded back to applicant.
    • Residential Tenancy Agreement will be terminated.

ii) Cancellation is submitted to dwell 13 days or fewer BEFORE the agreement’s start date

• • • The holding deposit fee will be forfeited by applicant to dwell Village Melbourne City.
    • An administrative fee of AUD$250 will be charged to the applicant
    • The applicant will be responsible for paying rent for the room stated in the tenancy agreement until an approved replacement takes over the tenancy.
    • Any outstanding charges incurred (Eg. administrative fees, rent etc..) will be deducted from the bond paid. Any remaining bond amount will be refunded back to the applicant.
    • Residential Tenancy Agreement will be terminated upon replacement tenant paying the holding deposit and bond and signs the tenancy agreement.

c) Applicants are responsible to find their own tenancy replacement. Residents are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as an approved replacement is found (whichever comes first). dwell Village Melbourne City is obliged to fill rooms that are already vacant before newly departed rooms can be filled, following a queue.

d) dwell Village Melbourne City must approve all replacement tenants. Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom dwell Village Melbourne City already holds an agreement.

e) dwell Village Melbourne City reserves the right to recover reasonable costs (included but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found.

3. Cancellations received after the commencement date of the signed Residential Tenancy Agreement

a) Below Terms and Conditions applies to both original tenants as well as replacement tenant taking over a tenancy agreement from a current tenant.
b) Cancellation requests must be submitted to dwell by completing a ‘Notice to Leave by Tenant’ form which is available upon request at the reception.

i) Cancellation is submitted to dwell AFTER the agreement’s start date regardless of whether applicant has checked in or not

• • • The holding deposit fee which is used to cover rent will be forfeited by resident to dwell Village Melbourne City if any amount remains after rent deduction.
    • An administrative fee of AUD$250 will be charged to the resident and paid directly to dwell as the fee cannot be deducted from the bond which has been lodged with a government appointed bond authority.
    • The resident will be responsible for paying rent for the room stated in the tenancy agreement until an approved replacement takes over the tenancy.
    • Any outstanding charges incurred (Eg. Cleaning fees, rent etc..) will be deducted from the bond paid. Any remaining bond amount will be refunded back to the applicant.
    • Residential Tenancy Agreement will be terminated upon replacement tenant paying the holding deposit and bond and signs the tenancy agreement.

c) Applicants are responsible to find their own tenancy replacement. Residents are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as an approved replacement is found (whichever comes first). dwell Village Melbourne City is obliged to fill rooms that are already vacant before newly departed rooms can be filled, following a queue.

d) dwell Village Melbourne City must approve all replacement tenants. Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom the dwell Village Melbourne City already hold an agreement.

e) The outgoing tenant should allow at least 3 working days for cleaning and maintenance to be done after their departure and prior to the contract commencement date of the incoming tenant. Rent for such time is payable by the outgoing tenant to dwell Village Melbourne City prior to departure.

f) Departing tenants are required to complete a Bond Claim Form prior to departure. Bond monies will be processed on the updated end date of the current Residential Tenancy Agreement, subject to apartment inspection following dwell Village Melbourne City Rules.

g) On the day of departure, room key is to be returned to Reception prior to 10:00am. Keys returned after 10:00am will incur additional charges unless prior arrangements have been made with dwell Village Melbourne City Administration.

h) dwell Village Melbourne City reserves the right to recover reasonable costs (included but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found.

4. Cancellation of Tenancy Agreement – Due to no Visa (International Students)

a) As an eligible international student (students coming from abroad), applicant can enter into a Residential Tenancy Agreement at Dwell Village Melbourne City, knowing that applicant have the option to terminate their agreement with limited liability under the following conditions:

i) Full refund of holding deposit and bond

• • • a) Notification of visa rejection is provided to dwell Village Melbourne City within 24 hours of receiving the decision from the Department of Immigration.
    • b) A duly completed cancellation form is submitted to dwell Village Melbourne City no later than 14 days BEFORE the agreement’s start date.

ii) Forfeit of holding deposit and *partial refund of bond

• • • a) Notification of visa rejection is provided to dwell Village Melbourne City
    • b) A duly completed cancellation form is submitted to dwell Village Melbourne City 13
      days or fewer BEFORE the agreement’s start date.
      * $250 administrative fee is charged and deducted from the bond.

iii) Forfeit of holding deposit and bond

• • • a) Notification of visa rejection is provided to dwell Village Melbourne City
    • b) A duly completed cancellation form is submitted# to dwell Village Melbourne City AFTER the agreement’s start date.

#Note: Failure to inform dwell Village Melbourne City of cancellation will result in rent being charged to the applicant until a suitable replacement is found. If applicant does not check into the dwell Village Melbourne City on the agreement’s start date, dwell has the right to terminate the agreement and reassign the room to another applicant.

b) If Visa status is not known by the agreement’s start date, applicant is required to inform dwell Village Melbourne City. Holding deposit will be used to cover for the room rent. Once the holding deposit is unable to cover the room rent, contract will be deem as terminated and room will be reassigned. Bond will be forfeited to dwell Village Melbourne City.

5. Cancellations received before the commencement date of the signed Residential Tenancy Agreement of a replacement tenant

a) Cancellation requests must be submitted in-writing via e-mail to Stayvmc@dwellstudent.com.au

i) Cancellation is submitted to dwell 14 days BEFORE the agreement’s start date

• • • The holding deposit fee will be forfeited by the original replacement tenant to dwell Village Melbourne City.
    • A second approved replacement must be found to take over the tenancy agreement from the original replacement
    • The original replacement will be responsible for paying rent for the room stated in the tenancy agreement until an approved second replacement takes over the tenancy.
    • Any outstanding charges incurred (Eg. administrative fees, rent etc..) will be deducted from the bond paid by the original replacement. Any remaining bond amount will be refunded back to the original replacement.
    • Residential Tenancy Agreement will be terminated upon an approved second replacement paying the holding deposit and bond and signs the tenancy agreement.

ii) Cancellation is submitted to dwell 13 days or fewer BEFORE the agreement’s start date

• • • The holding deposit fee will be forfeited by original replacement tenant to dwell Village Melbourne City.
    • An administrative fee of AUD$250 will be charged to the original replacement
    • The original replacement will be responsible for paying rent for the room stated in the tenancy agreement until an approved second replacement takes over the tenancy.
    • Any outstanding charges incurred (Eg. administrative fees, rent etc..) will be deducted from the bond paid. Any remaining bond amount will be refunded back to the replacement.

b) Original replacements are responsible to find their own tenancy replacement. Original replacements are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as an approved second replacement is found (whichever comes first).
dwell Village Melbourne City is obliged to fill rooms that are already vacant before newly departed rooms can be filled, following a queue.

c) dwell Village Melbourne City must approve all replacement tenants. Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom the dwell Village Melbourne City already hold an agreement.

d) Departing replacement are required to complete a Bond Claim Form prior to departure.

e) dwell Village Melbourne City reserves the right to recover reasonable costs (included but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found.

6. Cancellation by dwell

a) dwell will cancel any incomplete application submitted via our online application portal that has past the given timeframe for completion. In such case, dwell may charge an administrative fee and/or retain any holding deposit and/or any other amounts you have paid to us.

b) At any time during or prior to the commencement of your residential tenancy agreement, dwell Village Melbourne City may (at our complete discretion, but otherwise to the extent permitted by the law of the Relevant State) cancel your booking if any of the following occurs:

• • • i) the information you provide as part of the booking process is false or misleading; or
    • ii) you fail to comply with your obligations in these Booking Terms and Conditions.

c) In this case, to the extent permitted by the law of the Relevant State, we may retain any holding deposit and/or any other amounts you have paid to us.

7. CONTRACT DEFERMENT

a) The management team will review each deferment request on a case-by-case basis. Management reserves the right to approve or deny any deferment request based on the provided documentation and the merit of the case.

b) Students must submit a deferment request in writing at least 14 days before the lease commencement date with comprehensive supporting document.

c) The first deferment will be free of charge, but any subsequent deferments after the commencement date will incur a $250 administrative fee.