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Frequently Asked Questions

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dwell Village Melbourne City

What happens to my booking if I am affected by COVID-19 or travel restrictions?

We have put together a flexible policy exclusive for new bookings. Please refer to our COVID-19 policy for details.

Who is eligible to apply for accommodation at dwell Village Melbourne City?

All students who are currently enrolled in or intending to undertake tertiary education are eligible to apply for accommodation. dwell Village Melbourne City accepts all students from all universities and TAFE’s across the Melbourne district. This includes research assistants and full-time, part-time, undergraduate and postgraduate students. dwell Village Melbourne City accepts domestic students who are under 18 years of age from any university. If you are an international student under 18 years of age, please contact dwell Village Melbourne City directly for more information.

How close is dwell Village Melbourne City to RMIT University and University of Melbourne?

dwell Village Melbourne City is located on Flemington Road, a 5 minute tram ride or 15 minute walk to RMIT University. University of Melbourne is about a five minute walk – across the road.

How is dwell Village Melbourne City different to other private rental accommodations?

dwell Village Melbourne City offers an independent living experience in stylish, affordable accommodation, just minutes away from classes! At the same time, we ensure support is available to residents 24 hours a day, and offer an exclusive Resi-Life Programme that helps you learn, care and share experiences within a global vibrant community.

This means that you have the freedom to do what you want and can enjoy the benefits of living in an exciting student community. You also have peace of mind knowing that there is always someone available to provide assistance.

In short, we offer a fantastic balance between support and independence!

What's included in the rate?

The residential fees include:

– Unlimited Wi-Fi

– Utilities (water, gas and electricity)

– Use of all facilities in the dwell Village Melbourne City: gym, heated swimming pool, bbq, pool and table tennis, student lounge (equipped with Playstation, DVD player, Foxtel and surround sound) and the dedicated study areas.

– Res Life Program activities: lots of free events for residents only (some events may attract a ticket fee).

What’s not included in the rate?

Laundry is $4 for a wash per load and $4 for a dry per load

Do you provide internet access?

Included in your rate is free unlimited Wi-Fi throughout the dwell Village Melbourne City

Is catering available?

dwell Village Melbourne City doesn’t provide catering. However each apartment has a kitchen including a fridge, freezer, cooktop, rangehood and microwave, so feel free to cook up a storm at any time of day (subject to the dwell Village Melbourne City Rules). Kitchen sizes differ depending on apartment types.

If you need some tips, join one of our cooking classes! Check our event calendar to see if one is coming up.

Do you provide a cleaning service?

All residents are responsible for keeping their rooms and apartments clean. A cleaning service can be organised for a fee. Please enquire at Reception.

What nationalities are the residents at dwell Village Melbourne City?

The demographic of residents at dwell Village Melbourne City is composed of:

– Domestic students = 53% (75% from Victoria)

– International Students = 47% (45% from North America)

International students from non-English speaking backgrounds are particularly impressed that over half of dwell Village Melbourne City’s residents are Australians. This is a great opportunity to practice conversational English skills, study and network with ‘the locals’.

Can my partner live with me?

Spouses, partners, boyfriends or girlfriends can apply for accommodation at dwell Village Melbourne City, as long as they are currently enrolled in or intending to undertake tertiary education. Couples will be provided with individual rooms, however you can request to be allocated rooms in the same apartment. Dual occupancy apartments are available, please contact dwell Village Melbourne City directly for more information.
Given the demand for rooms, we can’t guarantee to fulfill all requests but we’ll definitely try our best to accommodate you.

Can I choose my flatmates?

If you’d like to share an apartment with a friend, please specify this on your application form. Given our high demand, we can’t guarantee to fulfill all requests, but we’ll definitely try our best to accommodate you.

The earlier you and your friend apply, the easier it is for us to assign you to the same apartment.

Are pets allowed?

No pets, including fish, may be kept in the dwell Village Melbourne City. Additionally, residents are not permitted to bring animals into any building of the dwell Village Melbourne City. This rule does not apply to the extent that it restricts the keeping of a guide or hearing dog.

How long are the contracts?

Students can choose between a 52 / 44 /24 weeks contract.

Exchange students can enjoy a 24 weeks SAEX package.

Looking for a different option? Please ask about our flexible contracts!

How can I pay my rent?

You can make payments via VISA / MASTER debit or credit cards, bank transfer or direct debit. There may be associated fees related to these types of payments, which are charged by the banks.

 

  • Direct debit payments are accepted using an Australian bank account and no surcharges apply. Please approach our staff to enquire on how to set up a direct debit.
  • Bank transfers are accepted with no surcharges through an Australian bank account. International bank transfers may be subject to charges, please verify with your bank.
  • dwell VMC surcharge rate will be applied to payments using VISA / MASTER debit or credit cards, either online or over the counter:
    • Visa Credit: 2.0%
    • Visa Debit: 1.46%
    • Master Card Credit: 1.19%
    • Master Card Debit: 1.14%

What happens if I don’t get a Visa?

No Visa – No Pay.

If you are a prospective international resident of the dwell Village Melbourne City and you were not able to secure an offer of a place at any university in Melbourne or unable to secure a visa to study in Australia, your room reservation will be terminated without penalty. T&C’s apply, please contact dwell Village Melbourne City for further information.

To cancel your booking, please complete a Contract Termination Form. International resident contracts can only be cancelled prior to the Residential Agreement contract start date.

Can I cancel my booking?

For information regarding cancellations, please read our current cancellation policy here.